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preguntasfrecuentes

Are my personal and business data insured?

Yes,FLUID CONTROL MÉXICO® and its affiliated brands all User Data will be treated in a lawful manner, observing at all times the principles of consent, information, quality, purpose, loyalty, proportionality and responsibility in accordance with the provisions of the Federal Protection Law of Personal Data in Possession of Individuals and its Regulations is responsible for the use, protection and treatment of personal data requested from its users.


Do the prices shown on the products include TAX?

The prices on our website www.tienda.fluidcontrolmx.com include taxes; These may vary depending on the exchange rate of the Official Gazette of the Federation.


What method is used for payment?

BanRegio's Lightbox, all payments can be made easily, quickly and safely. As it includes specific rules for fraud prevention and authentication with 3D Secure.


What cards are involved?

We accept Credit and Debit except American Express

Is it safe to use BanRegio's Lightbox payment method?

If, at the time of payment, they are directed to another secure website that BanRegio provides, to cover with authenticity.


Can I get some kind of credit if I want to be a distributor?

Yes, we handle lines of credit for our business partners, depending on the constant purchase volume, that is, the business partner can enjoy the different types of credit we offer from 15 days according to the purchase volume.


How can I get a line of credit?

Through a credit application, the business partner can attach their data to request their line of credit, once   Fluid Control México® and its affiliate brands are received, it will notify the business partner of the type of credit granted.


If I have a line of credit, can you give me a better price?

Yes, you will have access to an independent portal (B2C) enjoying a lower price list for the type of line of credit purchased, in turn, the business partner must comply with the requirements marked in the credit application to maintain its line of current credit.


Can invoices be generated online?

No, every invoice is generated at the moment of finalizing the sales order (or request). The fiscal files (PDF and XML) will be sent to the email registered in your purchase, once the sales order (or request) is finished, they will be ready to print.


What can I do if I don’t receive my tax documents?

In case you don’t receive your fiscal files (PDF and XML) by means of your email in the next 48 hours after the purchase, you can communicate with us via live chat through the website www.tienda.fluidcontrolmx.com or through our Call Center in the Customer Service area at 01 229 920 38 98 xt. 825 on a Monday - Friday time of 8 a.m. - 6 p.m. and Saturdays from 8 a.m. - 2 p.m. or to request the emails: cxc@fluidcontrolmx.com and cxc1@fluidcontrolmx.com.


What can I do if I made a mistake in the fiscal data?

You must call us directly to the Customer Service area at 01 229 920 38 98 xt. 825 on a Monday - Friday time of 8 a.m. - 6 p.m. and Saturdays from 8 a.m. - 2 p.m. specifying that you want to modify your fiscal data, for that you will be asked for the business partner ID and correct data through an email provided by an executive. Once the data is updated, the future invoices that are generated must contain the required data.

You can’t cancel or re-invoice, so we ask you to verify your data well when applying for your registration as a business partner.


How can I buy a product on request?

Make your sales order (or request), an executive will contact you directly to inform about the estimated delivery dates of the product, this depends whether it is national or import, for this the payment of the total product is required to ensure the purchase and so request the transfer of it.


Can I cancel or return a product?

Every product selected in your sales order (or request) is under your responsibility, that is, if you placed an order for a product by mistake, the return of the product will not be accepted.


If a product comes defective from the factory, can I return it?

Depending on the type of product to be returned due to a manufacturing defect, the type of product and brand will be analyzed to verify whether it is suitable for its change or return, as we adhere to the exchange and refund policies of each supplier and / or brand and these establish the procedures.


What can I do if my package arrives tampered with?

To track your order as well as for any hit, handling of packaging or alteration that the product presents by moving to your destination, you should take photos of how you are receiving it and you can verify it directly with the parcel that you have previously chosen the shipment. With FedEx to the number 01 800 00 333 39 or consult the status through your guide number in  https://www.fedex.com option to track. With Tres Guerras to the number  01 800 710 8352 or consult the status through your guide number at https://www.treguerras.com.mx